What do business facing processes typically involve?

Business-facing processes primarily engage with internal operations and management within an organization. These processes focus on optimizing and managing the internal functions that support the overall business objectives, such as resource allocation, workflow management, and process improvement.

While direct interaction with customers, external supplier negotiations, and marketing and sales are all vital components of business activities, they are more aligned with customer-facing processes. Business-facing processes emphasize the operational backbone of a company, ensuring that all parts of the organization function efficiently to deliver value to customers and stakeholders. By concentrating on internal processes, organizations can develop standardized practices that enhance productivity, lower costs, and improve overall service delivery.