What does 'workflow' encompass in a business process?

The definition of 'workflow' in a business process primarily focuses on the tasks, activities, and responsibilities involved in executing each step of a process. Workflow captures how different elements of a business process interact and the sequence of actions taken to achieve a particular outcome. It outlines the steps necessary for completing a process, ensuring that all participants understand their roles and the necessary actions required to progress the work.

In contrast to other options, a workflow does not solely relate to management hierarchy, as indicated by the first choice. While management structure might influence workflows, it is not what defines them. The second option regarding external communication practices is also too narrow, as workflows extend beyond just how communication occurs, encompassing all process activities. Lastly, long-term strategic planning, while important for guiding organizational direction, does not specifically pertain to the operational tasks and responsibilities involved in each step of a process, which are central to understanding workflow. Thus, focusing on the detailed tasks, activities, and responsibilities involved is what accurately describes the essence of workflow in business processes.