What is the purpose of a service strategy (SS - alignment)?

The purpose of a service strategy is to align services with business objectives, which means ensuring that the services offered by an organization support and enhance the overall goals and mission of the business. This alignment is crucial for effectively meeting customer needs, optimizing resource allocation, and driving business growth.

By focusing on business objectives, organizations can determine which services are most relevant and valuable, prioritize resources accordingly, and create a service portfolio that reflects strategic goals. This alignment also facilitates better decision-making, improves customer satisfaction, and can lead to a competitive advantage in the market.

While minimizing costs, enhancing product features, and estimating service demand are important aspects of operations, they are not the primary goal of a service strategy. Instead, they can all be elements or outcomes of a well-aligned service strategy, but they do not encompass the full scope of aligning services with business objectives.