Which framework, provided by the UK government, includes eight sets of management procedures for IT service management?

The Internet Technology Infrastructure Library (ITIL) is the correct framework as it is specifically designed to provide a set of detailed practices for IT service management. ITIL outlines eight sets of management procedures that aim to align IT services with the needs of businesses, focusing on delivering value through effective service management.

ITIL is widely recognized and used globally, mostly due to its comprehensive approach that includes best practices for the management of IT services, fostering efficiency, and improving service quality. This framework emphasizes continuous improvement and provides clear guidelines for managing IT services across the lifecycle, which consists of phases like service strategy, service design, service transition, service operation, and continual service improvement.

In contrast, other choices like the Capability Maturity Model (CMM) focus on process improvement for software development rather than direct IT service management processes. Similarly, the Control Objectives for Information and Related Technologies (COBIT) emphasizes governance and management of enterprise IT, but it does not specifically outline management procedures in the way that ITIL does. Service Strategy, while it may suggest elements related to IT service management, is more a component or phase within the larger ITIL framework rather than a standalone framework itself.