Which of the following best defines knowledge management (KM)?

Knowledge management (KM) is best defined as capturing and sharing information effectively because this definition encompasses the core purpose of KM, which is to leverage an organization's collective knowledge to enhance collaboration, efficiency, and innovation. KM involves creating systems and processes that allow for the effective dissemination, retrieval, and utilization of information across all levels of an organization, ensuring that valuable knowledge is not siloed but instead accessible to those who need it.

By focusing on capturing and sharing information, this definition highlights the critical idea that knowledge—whether formal, informal, tacit, or explicit—must be made available and easy to access for employees. This not only leads to improved decision-making and problem-solving but also fosters a culture where continuous learning and knowledge sharing are encouraged, enabling businesses to remain agile and competitive.

The other options, while related to aspects of knowledge management, do not encapsulate its essence as effectively. Creating new knowledge assets, for instance, is an important component of KM but does not address the vital processes of capturing and sharing existing knowledge. Implementing training programs is significant for developing skills and transferring knowledge, but it doesn’t represent KM in its entirety. Managing employee performance is more focused on human resources and organizational behavior rather than the broad practice of knowledge management. Therefore