Which system serves the operational level in an organization?

The Transaction Processing System (TPS) serves the operational level in an organization by handling daily transactions and processing data that is critical for routine operations. It is designed to manage and record data generated from business transactions, such as sales, receipts, deposits, payroll, and inventory. This system focuses on the efficient processing of data in real-time, ensuring accuracy and reliability, which is essential for maintaining organizational operations.

At the operational level, businesses require systems that can efficiently carry out day-to-day functions. TPS is specifically structured to meet these needs by streamlining transaction processing and providing timely updates to relevant databases. This capability allows employees to focus on immediate tasks without delays, thereby facilitating smooth operational workflows.

In contrast, other types of systems, such as Decision Support Systems, Executive Information Systems, and Customer Relationship Management systems, cater to different levels of decision-making or specific business functions rather than the routine processes at the operational level. For example, Decision Support Systems provide analytical capabilities for mid-level managers, while Executive Information Systems are geared toward strategic decision-making for executives. Customer Relationship Management systems focus on managing customer interactions and data, which can be part of tactical or strategic operations but do not directly contribute to the core transactional activities at the operational level.