Which system supports unstructured, long-term, and non-routine decision-making?

The executive information system (EIS) is specifically designed to support unstructured, long-term, and non-routine decision-making, which is characteristic of high-level management processes. EIS provides top executives with easy access to internal and external data relevant to their strategic goals. It synthesizes information from various sources and presents it in a user-friendly manner, often featuring dashboards that display key performance indicators, trends, and projections.

This ability to analyze and make sense of complex data over time enables executives to engage in strategic thinking and long-term planning. EIS is geared towards providing insights rather than just data retrieval, making it integral for making non-routine decisions that require a nuanced understanding of various factors influencing the organization and its environment.

In contrast, other systems like management information systems (MIS) are more focused on routine data reporting and information that supports operational decision-making. Customer relationship management systems combine various data inputs to manage customer interactions, while enterprise resource planning systems streamline internal processes and resources but are not specifically focused on unstructured decision-making.